A Clinical Commissioning Group Patient Engagement Strategy

I posted back in November about the rather fun work we were doing here in Somerset putting together a Patient Engagement Strategy for the new interim Clinical Commissioning Group (CCG).

The Somerset CCG had been chosen by the Department of Health to do some work on developing Patient Engagement.  They’ve had two Patient Enagement Managers – Tony and Sue – who have worked with the Head of Patient Experience at the PCT (Margaret Grizzell) and an officer from the local LINk (that’s me). We’ve looked at current engagement structures, had feedback from patients and people within the county (including running a ‘PPI Conference’) and produced a Strategy and an Action Plan for the CCG to carry forwards.

>> Somerset Patient and Public Engagement Strategy and Action Plan 2012 (the Action Plan is at the back of the document by the way)

Somerset CCG Patient Engagement Strategy & Action Plan

It's more substance than style, I must admit...

We’ve also started to produce a draft structure for representating the ‘patient voice’ in Somerset.

Draft structure for representating the 'patient voice' in Somerset

Draft structure for representating the 'patient voice' in Somerset

We already have Health Forums (Fora innit?) emerging in the 9 Somerset Federations, so the plan is to base a formal structure around these fora so that messages and views and general engagement-type communciation can escalate from the top to the bottom and vice-versa.

It’s all quite draft-y at the moment and we’re asking people for their views and suggestions for what might be efficient and effective – and inclusive of as many voices as possible.

I’ve really enjoyed helping with this project and I hope that it will lead to a good foundation for patient engagement in the new world of clinical commissioning!

What to do with this information:

  • Be inspired, of course! Lots of people will be working on this sort of thing at the moment, so this info is really here to give you some ideas of what’s been going on in Somerset in terms of early CCG engagement plans.
  • Get involved with your local CCG’s plans: This is obviously ideal work for LINks to get involved in. In order to be authorised (i.e. allowed to take over commissioning properly – a good summary of authorisation here from NHS Hampshire) CCGs will have to demonstrate that they are engaging patients and the public in commissioning decisions. So get involved locally now – whether at the planning stage, bouncing ideas about, or distributing info to your local groups and enthusiastic PPI people.
  • Tell me what you’ve been up to: Let me know if you’re working on similar stuff – I’d love to see how things are working (or not working) in other places!
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