LGB&T training resources (that we knitted ourselves)

A quick post to recommend some really useful Lesbian, Gay, Bisexual and Transgender (LGB&T) Training resources that you can use for FREE! for your Healthwatch/LINk Volunteers (and staff!).

> You can go straight to the training resources here if you don’t want to read the rest of my very interesting post

How did this come about?

Here at the Somerset LINk we have been part of the local Equality Delivery System group, looking at how local health services can make their services more accessible for everyone.

As a result of this work it became pretty clear that not enough work had been done engaging with the Lesbian, Gay, Bisexual and Transgender Community in Somerset. LGB&T people in Somerset reported feeling excluded from certain services or receiving the wrong advice – for example, some medical staff telling lesbian women that they didn’t need cervical screening.

So we got together with NHS Somerset and funded the very lovely Berkeley Wilde at The Diversity Trust to do some specific research work with some LGB&T people in Somerset, finding out more about people’s experiences of services in Somerset.

The final report makes enormously interesting reading and we used the findings of our work to make recommendations for health, social care and education in Somerset.

Three Simple Changes:

We recommended that health and social care services make ‘three simple changes’….:

  1. Use positive images:
    Display posters, or other media, in public spaces, especially reception areas, which include positive images reflecting LGB&T everyday lives.
  2. Display a mission statement:
    Include the ‘Protected Characteristics’ in the Equality Act 2010: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
  3. Mind your language:
    Use language that includes everyone. When you use words like “husband/wife” and “boyfriend/girlfriend” you are making assumptions about people. Use more inclusive language like “partner”.

And we also recommended that everyone across the board takes part in LGB&T training, so that we are all more aware of these issues and services are better for LGB&T people (and everyone).

So here is the training….

You can find all of the training here:

What to do with these resources:

  • Train your staff and volunteers!
    We have just tried out the “Awareness” Module with our LINk volunteers and they found it enormously interesting and also good fun (frankly I almost had to go home and lock them in, as they didn’t want to leave….).

    (You could carry out this training yourself using these resources, which are free (because we want to spread the good work as far as possible!) or if you want someone to carry out this training for you, you can contact Berkeley Wilde at info@lgbt-training.org.uk.)




Indices of Deprivation: finding out about your neighbourhood

The Office for National Statistics is the place to go for useful information about the area where you live. It’s super-handy for report writing, if you want to throw in some charming maps and bar-charts to illustrate the demographics of your area, with lots of lovely footnotes showing that you have done your research properly, see?

Find out some basic info about your neighbourhood

How Taunton compares

I recommend starting by looking at the statistics that are available for your neighbourhood, which you can find at neighbourhood.statistics.gov.uk.  For a nice easy-to-read summary, enter your postcode in the right-hand section (‘Neighbourhood Summary’) and press SEARCH.

This will give you lots of useful figures  – numbers of people living in your area, number of houses – and lots of other information from the Indices of Deprivation.  It shows in a very simple graphical format how your neighbourhood compares with the national picture.

You can browse for more data covering all sorts of areas by clicking on the tabs at the top of the website, which will tell you information about people, health, business, work, education, housing – and all in nice simple diagrams! What’s not to like about that?

What are the Indices fo Deprivation?

Since the 1970s the government has calculated local measures of deprivation in England. This information is used to target resources (it’s v. useful for supporting funding applications). The following comes from the introduction to the report The English Indices of Deprivation 2010:

Deprivation covers a broad range of issues and refers to unmet needs caused by a lack of resources of all kinds, not just financial. The English Indices of Deprivation attempt to measure a broader concept of multiple deprivation, made up of several distinct dimensions, or domains, of deprivation.

The seven ‘domains’ are:

  1. Income deprivation
  2. Employment deprivation
  3. Health deprivation and disability
  4. Education, skills and training deprivation
  5. Barriers to housing and services
  6. Crime
  7. The living environment deprivation

Find out more:

If you want to find out more about the Indices of Deprivation you can view the full reports and excel spreadsheets via:

What to do with this data:

  • Put it in your reports of course! This data is perfect for producing lots of lovely nuggets of information for providing background information for reports.  Very useful for the ‘local background’ section of your LINk Annual Report, too.
  • Print out boundary maps: There is a very useful tool for printing out boundary maps on the ONS site here. If you have a bit of a fiddle you can print off all sorts of useful maps – ward boundaries, PCT boundaries, Local Authority boundaries – all of which is useful for many reasons, not least so you can work out whether you are actually turning up at the right LINk…

Equality Delivery System

Right, I have been a bit slack lately as things have been busy at the Somerset LINk but I am now back in the saddle with some thoughts on the Equality Delivery System…

What is the Equality Act?
The Equality Act 2010 became law in October 2010. It replaces previous legislation such as the Race Relations Act 1976 and the Disability Discrimination Act 1995. The Equality Act exists to protect individuals from discrimination, both in the workplace and in all areas of public life, or as the Government Equality Office puts it:

The Equality Act 2010 … protects individuals from unfair treatment and promotes a fair and more equal society.

The various provisions of the Equality Act are being brought in at different times. This is to allow time for organisations affected by the new laws to get their heads around them and prepare for them.  Most of the provisions in the Act came into force on 1 October 2010 – but there are still some consultations about covering some aspects of other parts of this law, such as the current ‘Age Consultation’. Once these consultations have been carried out, then those parts of the law will be finalised and brought into force.

Shiny, new and lemon-scented! The new Public Sector Equality Duty
On 5 April 2011 the new public sector Equality Duty came into force. The Equality Duty is the duty of all public services to comply with the new Equality Act, by considering the needs of all people in their day to day work, developing policy, delivering services and employing people.

Previously there were three duties:

  • Race
  • Disability
  • Gender

The new Equality Duty replaces these and with one big brand spanking new Duty, requiring all public sector bodies to comply with the new law.

The Nine Protected Characteristics
Now pay close attention or you will be really annoyed if they have an Equality Act round in your local pub quiz.  There are now nine ‘protected characteristics’ to remember:

  • Age
  • Disability
  • Gender reassignment (i.e. transgender people)
  • Marriage and civil partnership
  • Pregnancy and maternity
  • Race
  • Religion and belief (this includes Atheism)
  • Sex (previously known as gender i.e. male or female)
  • Sexual orientation (heterosexual, gay, etc)

What is The Equality Delivery System (EDS)?
The Equality and Diversity Council was formed in 2009, and it comprises Department of Health bods and other interested parties. It reports to the NHS Management Board. One of the big jobs that it had to do was to develop an ‘Equality Delivery System’ – i.e. a way of delivering equality across the NHS in line with equality laws.

So the Equality Delivery System “has been designed for the NHS by the NHS”, as the Department of Health cheerfully proclaims:

The Council has commissioned work to develop an Equality Delivery System for the NHS drawing on current good practice. The Equality Delivery System is being designed by the NHS for the NHS, to improve the delivery of personalised, fair and diverse services to patients, to provide equal opportunity and treatment of staff and to support the NHS to demonstrate compliance with the Equality Act.

The EDS not only covers people from Protected Characteristics Groups but also other people who may suffer stigma, such as homeless people.

How does the EDS work then?
The EDS is not quite the equality sausage-machine that it sounds, but it is more of a process for looking at how services are performing against equality criteria and ‘graded’, identifying priority areas, and then devising plans to tackle inequalities (including health inequalities) in order to improve things.  These ‘grades’ and plans have got to be published (e.g. on websites and in annual reports) and also ‘shared’ with the local Overview & Scrutiny Committee.

What has this got to do with LINks?
Well obviously we are super-keen to get involved with anything that involves engaging with the local community, particularly hard-to-reach groups, and especially anything that aims to reduce health inequalities. But even more than this, the LINks have a special interest in this area – because lots of documents state that the implementation of the EDS will ultimately be monitored by the local community – through their Local HealthWatch. This is a typical summary of the role of LINks/Local HealthWatch, according to various Department of Health information factsheets about EDS:

LINks will share Annual Improvement Plans and grades with the Local Authority Overview & Scrutiny Committees and Health & Wellbeing Boards, before forwarding them to the NHS Commissioning Board or CQC.

This might all change of course, but it’s worth getting your head around this now, in case this becomes part of the Local HealthWatch portfolio.

Some LINks:

What to do with this information:

  • Make some maps of local user-led and voluntary organisations that represent people from the nine Protected Characteristics. Make sure that you consult with these groups wherever possible.
  • Ask your local PCT what work they are doing on the Equalities Delivery System and join their Working Group – see what the LINk can do to help with their consultation and engagement work.
  • Find out what local equality organisations there are and make sure that you sign up to receive their news and information.
  • Bear in mind that Local HealthWatch is going to have a role in monitoring how organisations are meeting their duties under the Equalities Act – do some groundwork now, such as having good working relationships with local groups that represent the Protected Characteristics.
  • Memorise all 9 Protected Characteristics so you can helpfully prompt people who get to 8 and then start getting flustered.